FAQ
Some very specific situations (heavily customised themes or plugins, incompatible hosting, attacks or viruses) might require a dedicated assessment prior to activation. If your case is non-standard, we will contact you to find the best solution.
From the moment we receive access or backups, management is active within 2 working days.
Yes, you can cancel your subscription at any time: the service will remain active until the natural expiry of the last payment made.
Yes, your login details for your site are processed exclusively for the activation and management of the service, in compliance with privacy regulations.
WeggPress management is designed for brochure sites, blogs and standard corporate websites. E-commerce sites, custom-developed sites, membership/restricted areas, multisites or high-traffic sites require dedicated management: if this applies to you, contact us for a free assessment and we will propose the solution best suited to your website's needs.
The management covers the technical part of the website (hosting, updates, security, backups, bug fixes) but does not include creative or content-based activities, such as:
A managed hosting provider updates your site automatically, but if something breaks, the problem remains yours. With WeggPress, if an update causes a malfunction, our team is ready to fix it.
Yes, through our partner programme. See the dedicated section above.
Yes. Moving to WeggPress involves migrating the site to our infrastructure: you just need to provide access credentials and a backup, and the rest (including the deactivation of the previous setup) will be handled by our team.
Bug fixes fall under standard service management and are dealt with as soon as they are detected, at no extra cost and without the need to raise a separate ticket.
Market prices range from a few hundred euros a year for basic packages to over a thousand euros for comprehensive services. WeggPress includes hosting, updates, bug fixes, security and backups in a single fixed price, with no hidden costs or extra charges billed in arrears.
An outdated website accumulates known security vulnerabilities, becomes an easier target for automated attacks and risks malfunctioning when, sooner or later, an update becomes compulsory. With WeggPress, updates are automatic and monitored, and any issues that arise are resolved without you even noticing.
No. The only step required from the user is the initial sending of the site's login details and backups (during which support can still be contacted); from that moment on, updates, security, and maintenance are handled entirely by our team.
With DIY, the responsibility for updates, security and backups falls entirely on the site owner, often without the skills or time to do it properly. With WeggPress, these tasks are entrusted to a dedicated team, with bug fixes included in the event of post-update issues.
Yes: the package includes web application firewall (WAF), access control, regular database cleaning and nightly backups with replicated disaster recovery, as well as regular updates for WordPress, plugins and PHP.
Yes. If within the first 14 days since activation you are not satisfied of the service, o if your site it does not appear to be activated yet on schedule or if during the initial assessment we note that your case falls outside of standard management, We will refund the full amount you paid, with no explanation needed. Just write to our support team within this period.
Yes, you can upgrade or downgrade your plan at any time by contacting support. The new plan takes effect from the next renewal, with no additional activation fees.